Forum Discussion

2 years ago

Solved

items missing

Hi i recently had a problem where i unlinked my ea account from my xbox and all my items went missing from old battle passes and heirlooms and etc during this time my xbox account cross progressed w...

cross-progression

EA_Illium
2 years ago
Hey @061409774

When you unlink a platform account from its originally connected EA account, you will remove things like progress and items unlocked. So when you link it to a new platform you will not take these things with you.

To attempt to restore this progress you will want to reconnect the Xbox account back to its original EA account, however, we cannot guarantee you will get everything back. For more information on how linking and unlinking work check out our help article:

Link Platform accounts to EA Account

Unlink your platform accounts from your EA Account

How to link Steam and your EA Account

Cheers!

EA_Illium

EA Staff (Retired)

2 years ago

Hey @061409774

When you unlink a platform account from its originally connected EA account, you will remove things like progress and items unlocked. So when you link it to a new platform you will not take these things with you.

To attempt to restore this progress you will want to reconnect the Xbox account back to its original EA account, however, we cannot guarantee you will get everything back. For more information on how linking and unlinking work check out our help article:

Cheers!