please give me the following info:
1: Verify MS/Ping to the server in game or here: https://gameserverping.com/apex
(You can also post me an UOTrace by following this): https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
2: What OS / Build do you run?
3: are all of your drivers up-to-date ?
4. Do you have any third party softwares running (Anivirus, discord, firewall etc)?
> 4.1 Antivirus - Try to whitlist the game in your antivirus software and see if this helps.
>> 4.2 Discord - Disable discord overlay and hardware acceleration since they can cause an issue.
>>> 4.3 Firewall - Allow connections through the firewall
(Edit; Added "Disable" in Discord part).
Hi EzyHawk,
Thank you so much for replying to this!
1: Verify MS/Ping to the server in game - Please see attached with UOTrace results.
2: What OS / Build do you run - Windows 10
3: are all of your drivers up-to-date - Yes, always update to latest drivers.
4. Do you have any third party softwares running (Anivirus, discord, firewall etc) - Discord sometimes
> 4.1 Antivirus - Try to whitlist the game in your antivirus software and see if this helps - Apex is removed from antivirus scans.
>> 4.2 Discord - Discord overlay and hardware acceleration since they can cause an issue - Not sure what this is?
>>> 4.3 Firewall - Allow connections through the firewall - Apex application is allowed through firewall.
Really appreciate your help.
Yeah I have Discord.
I use cable connection.
Network is shared with everyone in the house but they do not take much bandwidth at all.
Lag nearly every game to some extent, sometimes its maybe just a tiny bit for a few seconds, it just never runs completely smooth.
Community Manager
