Hi all! I recently changed my Apex Legends language to Japanese (my japanese exams are coming soon, figured it was a creative way to practice during my downtime). However, with the new update, I wanted to change it back to English so I can enjoy the new dialogue of Valkyrie and Ash in their entirety. However, when I change it to English, I get this error whenever I try to open the game:ENGINE ERRORCSOM_MilesAsync_OpenOrFindFile("audio\ship\general_japanese.mstr") failed to open file; try resyncingIn order to play I have to change it back to Japanese. Has anyone else had this issue? Thanks in advance for any suggestions!

@Shadowswarm18 If you set back to Japanese, and try to launch can you see if it will let you and/or if the file is generated?

Language-Based Error Code | EA Forums

9 Replies

Shadowswarm18
5 years ago
UPDATE:

I ran Steam's "Verify Game Integrity" tool, and it said it found a damaged file. However, the fix its trying to do is 20 DAMN GIGABYTES. So, I'm going to let that finish and I'll update this post after if it's been fixed or not.
EA_Illium
EA Staff (Retired)
5 years ago
@Shadowswarm18 This may be an issue when getting the Legacy update today, let us know what happens after the Game verify is done.
Shadowswarm18
5 years ago
The Game Verify tool just finished. After 20 gigabytes, it did absolutely nothing: still the same error >:/
I noticed you said that this issue would happen when getting the Legacy update. However, this has been an issue for a week: I tried changing back to English like 5-6 days ago. Thought I should include that.
Shadowswarm18
5 years ago
Just a reminder that I have still yet to fix the issue, any assistance would be appreciated 🙂
EA_Illium
EA Staff (Retired)
5 years ago
@Shadowswarm18 Can you try removing the file in the error and verifying one more time, then seeing if the message happens.

The file location will be where you installed Apex, then in the Apex Folder > Audio > file.
Shadowswarm18
5 years ago
The file you are telling me to remove does not exist. I went and checked both possible locations, and only the english files are there, not the japanese ones, when I set it to english.
EA_Illium
EA Staff (Retired)
5 years ago
@Shadowswarm18 If you set back to Japanese, and try to launch can you see if it will let you and/or if the file is generated?
Shadowswarm18
4 years ago
Ok so I stopped playing the game when I encountered this error and am now trying to get back into it and it's still stuck in Japanese, I wish I was kidding. I'm going to try to fix this issue. If the same guy who helped me with this almost a year ago is still on the support team, or if someone else can read up on this thread, please let me know.
Shadowswarm18
4 years ago
Update: after doing a trick I found on youtube I managed to make the text english but keep the audio japanese. I'm just going to stick with this for now until I can fix it properly at a later point.