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Max_Capitalism's avatar
Max_Capitalism
5 years ago
Solved

Latency after 7:30PM

Hello:  I have become fed up with this issue. My PS4 gets 350-400+ Mbps download speed. I am connected via ethernet, I have 1 Gbps high speed internet. I should have no latency as bad as what I expe...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago
@Max_Capitalism Would you be able to share your UOTrace here? With the issue happening on your PS4, make sure your desktop is connected to the same network (preferably the same way so WiFi is your ps4 uses WiFi) to run the test, since it uses the same setup and ISP your result to our servers should be the same.
Max_Capitalism's avatar
Max_Capitalism
5 years ago

Thank You so much for helping me resolve this issue. 

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
hitronhub.home 192.168.0.1 1 5ms 4ms 0% 140 / 140 2ms / 17ms
* Unknown Host * 10.35.136.1 2 14ms 100% 0 / 139
mmllar-core1-bnd1.fidnet.com 216.229.73.74 3 13ms 13ms 5% 131 / 139 10ms / 35ms
mphstn-core1-bnd5.fidnet.com 216.229.73.92 4 17ms 16ms 2% 135 / 139 13ms / 39ms
stlsmo-lcore1-bnd6.fidnet.com 216.229.73.184 5 24ms 23ms 1% 137 / 139 20ms / 50ms
stlsmo-lcore2-bnd1.fidnet.com 216.229.73.129 6 25ms 23ms 2% 136 / 139 19ms / 41ms
stl-asr9010-bnd15.fidnet.com 216.229.73.139 7 21ms 22ms 2% 136 / 139 19ms / 35ms
stlo-b1-link.telia.net 62.115.174.134 8 23ms 24ms 2% 135 / 139 20ms / 69ms
ae16.edge1.washingtondc12.level3.4.68.62.133 9 23ms 23ms 2% 136 / 139 20ms / 78ms
* Unknown Host * 0.0.0.0 10 0ms
* Unknown Host * 4.79.23.202 11 51ms 100% 0 / 139
* Unknown Host * 159.153.92.10 12 47ms 48ms 5% 132 / 139 45ms / 63ms
* Unknown Host * 159.153.92.94 13 51ms 51ms 2% 135 / 139 47ms / 72ms
da2.gos.ea.com 159.153.64.173 14 48ms 48ms 2% 136 / 139 45ms / 63ms


===========RESULTS TEST TWO===============

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
hitronhub.home 192.168.0.1 1 3ms 4ms 0% 129 / 129 2ms / 12ms
* Unknown Host * 10.35.136.1 2 12ms 100% 0 / 129
mmllar-core1-bnd1.fidnet.com 216.229.73.74 3 12ms 12ms 3% 125 / 129 10ms / 19ms
mphstn-core1-bnd5.fidnet.com 216.229.73.92 4 15ms 15ms 0% 129 / 129 13ms / 30ms
stlsmo-lcore1-bnd6.fidnet.com 216.229.73.184 5 22ms 22ms 0% 129 / 129 20ms / 29ms
stlsmo-lcore2-bnd1.fidnet.com 216.229.73.129 6 22ms 22ms 0% 129 / 129 20ms / 46ms
stl-asr9010-bnd15.fidnet.com 216.229.73.139 7 23ms 22ms 0% 129 / 129 20ms / 30ms
stlo-b1-link.telia.net 62.115.174.134 8 22ms 23ms 1% 127 / 129 20ms / 56ms
ae16.edge1.washingtondc12.level3.4.68.62.133 9 22ms 22ms 0% 129 / 129 20ms / 46ms
* Unknown Host * 0.0.0.0 10 0ms
* Unknown Host * 4.79.23.202 11 52ms 100% 0 / 128
* Unknown Host * 159.153.92.10 12 49ms 48ms 1% 126 / 128 45ms / 71ms
* Unknown Host * 159.153.92.94 13 53ms 50ms 0% 127 / 128 47ms / 63ms
easo.ea.com 159.153.64.173 14 47ms 48ms 0% 128 / 128 45ms / 77ms

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @Max_Capitalism Were these run before and after the 7:30 time when issues start? The first test shows several points having packet loss where the second only shows it as two points, This would point to an issue with the network being used to connect to our servers. 

    I would recommend going through the following troubleshooting steps (if you haven't) and see if issues continue in apex and how the reports look. 

    • can you try going through our basic and advanced connection steps if your issue continues?  
    • Change the DNS you use (in console settings) (you can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
      • Go to Settings > Network > Setup internet connection
      • Choose your connection type (Wifi/LAN, LAN is much faster).
      • Choose Custom setup
      • Choose Automatic IP address settings
      • Do Not Specify DHCP Hostname
      • DNS Settings, choose Manual
      • Enter your Primary and Secondary DNS to test
      • Automatic MTU Settings
      • Proxy Server Do not use
      • Then choose Test Internet Connection once setup is complete
    • Check your network settings to see if you can set up a static IP Address for the PS4
    • Check for System updates in Safe Mode

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