Forum Discussion
This has been an adventure. Unfortunately the issue persists. A technician showed up and told me the signals are in spec and the speeds are good. I showed him the trace tool, I even pinged the modem's default gateway as well while being hardwired to show these fluctuations.
He calls a senior tech, I'm almost arguing with this guy, he is telling me the signals are perfect and there shouldn't be any issues. He asks me to ping different websites to test and that's fine. He then tells the tech to replace my modem / coax cable
After that's replaced, same results. He then calls a "server" technician who says EVERYTHING on the network is perfect. I try to explain the results but they keep telling me it's fine and to test the game with the new modem. Tech leaves
Same issues playing Apex only. Chatted again with tech support, they're telling me tough luck.
I think I've done everything I could on my end. I've played from the bridged modem (NO router) and still have issues. Vidéotron is talking to me like I'm crazy at this point. I don't know what else to do since this only affects Apex and no other games. I appreciate any advice/solutions
I’m with Videotron also. since I changed to Helix 400 I have this issue: When ever I load into a game the pick a player page is invisible. Load into a game... I have this red downwards red line as if a falling stock, but it has to do with connection. The game goes fine. Find an enemy as I go to engage the enemy, the game skips/lags/ for a split sec. the other person mustn’t because when the game comes back I’m down. for example someone shoots me, i turn around to engage, it skips i’m down. I play on the Virginia 1 server. I did a detailed network statistics Download
speed 48.67 Mbps
Upload 31.42 Mbps
0% packet loss
MTU 1480
Latency 47 ms
Wireless strength 100%
I’m out of ideas.