Forum Discussion

3 years ago

Linux players getting banned

Edit: Looks like they fixed the issue causing the bans. Edit 2: EA is reversing bans and sending out emails letting you know. Yay! Hello, I believe myself and a few others got banned for just playi...

QKLY_VACBAN

3 years ago

So I just got this on my Gmail, and I guess that this mail is just automated response and I hope they resolve the issue soon.

kacperoo29

3 years ago

Actually responses aren't automated, they just don't give a *snip* about us. Asked them about what exactly triggered it or which Proton version/other software is allowed and was met with different response about how they can't disclose it which is laughable to be honest. They well know we are a fringe minority and don't have to take action, just your typical huge tech corp.

(CM: Edited to remove profanity)

KannaHayabusa
3 years ago
As someone who has worked in customer support I know pretty much how this "full investigation" works. They have a dedicated tab that shows certain flags that might have triggered the ban. If one of this flags get raised (impossible movement, impossibly high hit count on weapons, illegal software, etc) they will basically assume that the system is working as intended and not do anything. There have been various cases of RGB case LED software have been causing bans and because the "illegal software" flag was raised they just didn't do anything about it until a big enough crapstorm was raised online.