Cross Progression Issue - Steam account does not have my Xbox account progress

Anyone else not have their steam account gain access to their account progression when migrating to PC?

Context: My Steam account and Xbox account are both tied to my EA account. I do not have any other EA accounts, and I did not just add my Steam to my EA account. My Steam account was made in 2020. I tried playing Apex on Steam in 2022 for a few hours on my laptop. It did not run well on my 7 year old laptop, so I continued to play on console. 

When trying to play Apex again today on a better gaming laptop, my account did not have the progress of my Xbox account. Again, my Steam account and Xbox account are both tied to my EA account. I had my Steam account and used it before the October 2023 cross-progression window. When logging in today, I was not given an option for cross progression. An EA support representative indicated that this was a bug of some sort, and that I should type this message here so a member of Respawn's/EA's technical development team (or some development team member) could contact me about what could be done to fix this issue. 

Please see my attachments for more context. The chat representative could not provide me a transcript of the chat, so I saved the highlights to the best of my ability.

If a member of Respawn/EA's game or development team sees this and is able to see this message and the attachments and assist me with this issue, it would be greatly appreciated. I am very much looking forward to playing Apex on my new computer, but I would hate to have to start my nearly max level account from scratch again. Thank you.