Linux players getting banned
Edit: Looks like they fixed the issue causing the bans. Edit 2: EA is reversing bans and sending out emails letting you know. Yay! Hello, I believe myself and a few others got banned for just playi...
Forum Discussion
First, I really recommend reading this threads and the last comments on it:https://answers.ea.com/t5/Technical-Issues/Linux-players-getting-banned/td-p/12338557/highlight/false
This post is a new one so the people that are experiencing this same issue recently, can talk about their situation, a lot of us know that doing a thread here have really low chances to get us unbanned, but since EA support do nothing but sending the same copy and paste answers, saying that “we checked the situation, and we are not removing the ban blahblah” (which is a complete lie, since on Linux the chances of someone running a cheat is really low, mostly cause the fact that cheats are not even made for Linux operating systems.
Also, before anyone else decides to comment blaming the operating system, remember that linux is officially supported for EA and Respawn, mostly for the fact that the steam deck (valve console) and proton (steam compatibility tool) support it and run it just fine.
Now, for my personal situation, like everyone, I got the error "The client's game account has been banned: Banned" and the email saying that i cheat one day after the ban.
I was using Nobara 38, playing apex on steam with proton-ge + latencyflex, another stuff was:
obs-gamecapture
gamemode
mangohud
my launch options: PROTON_ENABLE_NVAPI=1 DXVK_NVAPI_DRIVER_VERSION=49729 DXVK_NVAPI_ALLOW_OTHER_DRIVERS=1 LFX=1 obs-gamecapture mangohud gamemoderun %command% -dev
Before I got banned, I barely play mixtape and ranks since the last season was very easy, the day before getting ban I was doing challenges to unlock points and get some free apex packs, since the event of valk prestigue skin was live.
I proceed to contact EA support expecting some reasonable explanation, I receive nothing but “we have done the necessary investigation, and you are banned blah blah” I proceed to contact them again, explaining even more my situation, guess what I receive. Exactly the same message, a couple more times and the message changes to no more replies, I keep insisting and instead of receiving messages in English or Spanish which are the languages I speak, they send me a message in German, in German when I don't even have my account in that region, they sent 3 messages in German copied and pasted, literally…
I have 4000 hours in game, 800 on origin and 3300 on steam.
With all that being said, you can comment your personal experience, hopefully we can find a way to solve this since EA support stop giving you real answers about your case after 3 disputes.
Other users comment on the first thread:
-Racsu
I also got banned around 15 minutes ago.
I can load the main menu but get kicked from matches and the firing range, as everyone else.
I played more than 1400 hours, bought the battle pass two seasons ago, and finished every battle pass for around 3 seasons.
Arch Linux
Kernel: 6.4.11-arch1-1
Desktop Env: GNOME 44.3
CPU: AMD Ryzen 9 4900HS
GPU: NVIDIA GeForce RTX 2060 Max-Q
WM: Mutter
WM Theme: Adwaita
Memory: 15408MiB
Launch Options:
-eac_launcher_settings SettingsDX12.json
Proton 8.0-3
I didn't get banned in the previous banwave.
Goes without saying I never cheated or added weird launch parameters.
Hope EA can resolve this for everyone.
I just got falsely banned today too. I never cheated or even did anything that can remotely be misinterpreted as cheating. I don't even use controller. I have no weird launch commands nor any overlays or ANYTHING else external/internal or whatever! I take pride in the fact that I don't cheat and can still wipe squads with my terrible aim. I switched from Windows to Kubuntu about a year ago because Apex runs so much better on Linux compared to Windows with all of its lame overhead running in the background.
As many have said here, THE FREAKING STEAM DECK RUNS ON LINUX! That being said I think we might have more traction if we bring this issue up with Valve/Proton. When they find out that their Steam Deck customers are getting screwed over simply because they run SteamOS and that their sales are declining, I guarantee that EA will be having a fun time dealing with Valves legal team!
This is discrimination! I have no plans to play Apex ever again, but I have every intention to escalate this issue to the highest level possible so help me God.(Yeah I'm that guy!)
Cheers!
- @LoboT0mmy Oh don't you worry, you'll soon receive the auto-generated email
@Tutur85140man I was reading the topic and yes their answer is beyond stupidity.
Count on me to never ever put a cent in this game anymore, and I will tell my friends to do the same. What's the point to grind levels, pay for battle pass and other things, just to see you banned for "cheating", just because you play on a SUPPORTED operating system and it's name is not Windows....
I have a question. Are people banned only from their game in Apex or from their EA account? I'm not playing Apex, actually Star Wars Jedi Fallen Order is my only EA game, and I'm affraid to even just open the EA App through Proton currently.
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