Forum Discussion

3 years ago

Losing connection to EA servers

Hello! I constantly lose connection to EA servers. Happens 2-3 times a night. Internet is working perfectly fine, no issues. This doesn’t happen with any other games. Not starting with quick resume o...

EA_Aljo

Community Manager

3 years ago

Hey there, @TrollHunter6969

We should go through some troubleshooting to see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection?

TrollHunter6969

3 years ago

Wired

EA_Aljo
Community Manager
3 years ago
@TrollHunter6969

Thanks for getting back to me. Apologies for the late response. I was out of the office the last couple of days. Anyway, let's start with the basics. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.