Forum Discussion

fallinanjel2013

Not applicable

5 years ago

Solved

Loss/ Choke issue on second game, Xbox

Hello, So I'm having a connectivity issue with apex on Xbox Series X. I can play one game after restarting the game. This first game has no lag, loss/ choke shows 0/0, average ping is 35. If i...

EA_Kent
5 years ago
@fallinanjel2013

Got it, thanks!

Another thing we could try is setting a static IP on the Xbox. The Port Forward website has some instructions on how to set that up.

If you're able to give that a shot please let me know if you're still running into the same issues. Thanks again.

EA_Kent

Community Manager

5 years ago

Hi @fallinanjel2013,

Which datacenter are you usually connecting to? Have you tried switching to any others to test and see if it makes any difference?

fallinanjel2013
Not applicable
5 years ago
I usually use Dallas. I have swapped between the Iowa ones and Dallas and the issue still persists.
- EA_Kent
  Community Manager
  5 years ago
  @fallinanjel2013
  
  Gotcha, thanks!
  
  If you haven't already, can we try setting a different DNS on your Xbox to see if that makes a difference? I've seen some cases where setting a different DNS can help.
  
  You can change the DNS on your Xbox using the steps below:
  
  Open your Xbox Settings and go to General
  
  Select Network Settings
  
  Select Advanced Settings
  
  Select DNS Settings
  
  Select Manual
  
  Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I've also heard that using the public Cloudflare DNS can help (1.1.1.1)
  
  Save the changes
  
  Let me know if you're still running into any connectivity issues after that. Thanks!
  - fallinanjel2013
    Not applicable
    5 years ago
    I changed my dns already, issue persisted. I'm at a loss lol