Banned without reason
I was banned nearly a month ago for “gameplay enhancements”. I’ve never cheated, used scrips, macros, or anything other than the vanilla game and a basic controller in all my time playing the game since season 2. I believe the new anti cheat is flagging something on my computer but I am not sure what it could be.
Unfortunately I was banned and I appealed but it was rejected, so I appealed again on October 6.
I received an email saying they looked at my case and that they determined I was cheating so my account is banned still, but there’s no update to the case status so I can’t appeal.
While I love the idea that this would happen to someone who is actually cheating, it’s a real bummer there doesn’t seem to be a way to elevate this to the TOS team and have them look at it directly. I’ve seen this is happening to a lot of people on different forums and it’s disappointing for such a great game.
This is a sort of last attempt call for help, even though technically the mods on here don’t make these decisions. I really hope at least this can help encourage the TOS team to look into the vast number of bans and see if there is something broken with the anti cheat system.
Case #256066182
Hi bappbappbapp,
I'm very sorry to hear about the permanent ban on your account. I understand how frustrating it is to deal with what you believe is an incorrect anti-cheat flag, especially when you've been playing since Season 2 on a vanilla setup with a basic controller, and you've already had your initial appeal rejected.
Unfortunately, we can’t review the evidence behind the account action or escalate an individual appeal here on the forums.
All account sanctions are handled exclusively by our Terms of Service team. However, please be assured that all ban appeals are manually reviewed by a live, human member of our Terms of Service team. While our automated notification emails use standardized templates for processing efficiency, a real advisor conducts the actual investigation.
If you don't see the option to submit another appeal in your Penalty History, or if your case status is unclear, we recommend reaching out to our support team directly via our webform so they can help you check your active case status. You can also use the Contact Us option at the bottom of any EA Help guide to get in touch with the support team.
You can also find the full account action and appeal guidelines here:
Check and appeal EA Account locks, bans, and suspensions
I sincerely hope our team can thoroughly review your account records and bring you some clarity soon.
