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dikembe1990's avatar
dikembe1990
2 years ago
Solved

Lost access to account - possible hack by 3rd person

Hi. At the beginning I want to say that you support is a nightmare. Find any useful information like help center mail or report an incident is a joke. Finally, I have decided to log in to anotther ...
  • EA_Mako's avatar
    EA_Mako
    2 years ago
    Hi @dikembe1990,

    You don't need to resume a case if you've just created it.

    That's just letting you know the option is there once you receive a reply, should you need to reopen it for any reason.

    If you've just created the case, please keep an eye out for a reply from our support team, thanks!
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago
Hi @dikembe1990,

You don't need to resume a case if you've just created it.

That's just letting you know the option is there once you receive a reply, should you need to reopen it for any reason.

If you've just created the case, please keep an eye out for a reply from our support team, thanks!
dikembe1990's avatar
dikembe1990
2 years ago
@EA_Mako, ok thanks. I will be waiting for a reply then.

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