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ScottGS's avatar
ScottGS
2 years ago
Solved

Lost access to skins and no skins coming through

I saw that cross saving was added to Apex legends so decided to re download the game and link my pc and Xbox account. I used to play the game very early on on Xbox and was level 122. That has pulled ...
cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago
    Hi @ScottGS,

    The content/cosmetics would still be on the EA account where it was initially earned, correct.

    Any time you go through that process to unlink an account, it would leave the cosmetics behind on that account rather than carrying it over to the new account.

    If you have content on two separate EA accounts, there would not be a way to combine or merge that together, right.
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @ScottGS,

As you mentioned linking the two accounts, keep in mind that if you unlink a platform from your EA account, you'll lose access to that progress.

Progress is stored at the EA account level, not on your individual platforms, and cannot be transferred between EA accounts.

This would be why you're not seeing the content/progress from one of your platforms. You would need to re-link the platform to its original EA account to try restoring progress.

If you run into any trouble with that process, please contact support directly so they can assist further.

ScottGS's avatar
ScottGS
2 years ago
@EA_Mako Frying my head a bit lol so my skins from Xbox will not transfer to pc even if it’s linked?

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