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VaHmp's avatar
VaHmp
2 years ago

Lost all my skins and badges etc

When the account got merged, (just today 4/17/2024) only some coins got sent over. My account is verified, in both EA and Steam, and I'd hate to lose all of my progress and skins. I did make the Ste...
cross-progression
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @VaHmp 

To confirm are you missing Skins and Coins from your PSN account or your Steam account?

Also to check was either previously linked to a different EA account?

VaHmp's avatar
VaHmp
2 years ago

I haven’t played on my console in a while, so I am assuming I am not missing skins on my PS account, or do the skins not transfer over to my steam account? I know I have a lot of unlocked skins on my PS account.

My Apex Coins transferred over, so did the legend coins and the material, but nothing else did.

I have only one EA account, and it’s shared between my Steam account and PS account. They share the same email and both accounts been linked and verified through the EA website.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @VaHmp 

    Thanks for the additional information!

    To confirm the process of merging your accounts together under one main account is automatic. Our system will grab the highest level account, and merge all eligible items into that account, to be accessible on all connected platforms. 

    Would it be possible to get the following information?

    • EA ID, Steam ID, and PSN ID:
    • What items are you missing? 

    Thanks!

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