Forum Discussion

Newcomer

4 days ago

Lost Apex account reset request doesnt arrive?

Hi so my Apex account has been stolen email/password changed I cannot reset my password coz it says email has been sent but it never arrived. I have acces to original email but I cannot talk to an ag...

EA_Salmon

Community Manager

1 day ago

Hi Kutafon5000,

Sorry to hear your Apex account may have been compromised.

If the password reset email isn’t arriving, the email address on the EA Account may have been changed. Please check your spam or junk folder first, then follow the account recovery steps here:

What to do if your EA Account was hacked

If you still can’t access the account or reach live chat, you can submit your information through the webform.

Please keep your original email address, EA ID, linked platform details, and any purchase information available for account verification, but don’t post them publicly.

I hope you’re able to recover and secure the account soon.