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RDGZ4's avatar
RDGZ4
6 years ago
Solved

Lost Apex Legends account progress

So, I reinstalled Apex Legends on my Xbox because I found out they have new characters and it’s been a while since I played. I log in and see that my progress is gone. I checked my brothers account  to see if he lost his too but it seems it was just me. I then contacted a EA representative who told my account has been I performed a full uninstall of the game which deleted the account however if this was the case how come my brothers account wasn’t affected only mine?

Account is: RDGZ4

Case # is:55775372

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @Khylalo 

    If you are unable to access the email address registered to your EA Account it would be best to get in touch with the Account Recovery team. They'll verify the account with you and work on getting that email address updated. 

    To set up a case with them fill out the account recovery webform over at the EA Help website. The team will follow up with you via email as soon as they can. The form asks you to provide an email address where they can reach you, so be sure to enter an address you can currently access. 

    /Kent

7 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @RDGZ4. 

    Uninstalling the game wouldn't reset your account. Your inventory in Apex Legends is saved on the server, so even if you uninstall and reinstall the game you should still have all your stuff. 

    Is it possible that you might have been playing on a different account before now? Do you have any other accounts on your Xbox that you use to play games? 

    /Kent

  • Khylalo's avatar
    Khylalo
    5 years ago

    Hello, sir. Right now I encountered some issues regarding to my pc, that is why I decided to format it. However, when I tried to login in Origin, it says that I logged in an account that has an invalid credentials. That is why I decided to forgot password, however, different account has been pulled up. Or I guess it created me a new account? Why is that? Is there other ways for me to recover my account?

  • Khylalo's avatar
    Khylalo
    5 years ago

    What if I forgot? It is because I have one email for all my games. Then I guess I added a single letter or what to my email in registering to Origin. That is why when I tried to access it again, instead of recovering my old account, it created me a new one. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Khylalo 

    If you are unable to access the email address registered to your EA Account it would be best to get in touch with the Account Recovery team. They'll verify the account with you and work on getting that email address updated. 

    To set up a case with them fill out the account recovery webform over at the EA Help website. The team will follow up with you via email as soon as they can. The form asks you to provide an email address where they can reach you, so be sure to enter an address you can currently access. 

    /Kent

  • Khylalo's avatar
    Khylalo
    5 years ago

    Thank you so much, sir! Yes, I already processed the account recovery, and I'm waiting for their response. Thank you! Have a nice day and please be safe! 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Khylalo 

    You're welcome!

    Hopefully you'll be back up and running shortly! 👍

    /Kent

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