Hi @Pete6274 Would it be possible to look into port forwarding for PS4 ports to see if getting your NAT type to 1 makes a difference?
EA Staff (Retired)Hi @Pete6274 Can you try going through our Connection and Advance Connection Guides to see if anything changes?
Thanks for getting back to me, I have gone through both the connection and advanced connection guides but neither of them helped. Strangely the issue I'm having is frequent but intermittent. As I write this post Apex has just started working on my PS4 seemingly at random. The real problem is that I can't be sure how long it will stay working. Since the start of season 12, I've had many times where I've simply had to give up trying to play Apex for the day because it refuses to connect despite my internet working perfectly fine (again, I can play on PC without issue - I just prefer to play on console).
EA Staff (Retired)Hi @Pete6274 Currently there are issues with PSN were seeing on our game, Your issue might be seperate. Once they are cleared can you verify if your issue continues?
If so can you check what your network connection shows in the PS4 settings? (For download/upload, nat, etc)
No problem, thanks for looking into the issues. My network connection shows a consistent 50mbps download and 10mbps upload when I perform a network test and the NAT Type is Type 2. I connect using a LAN cable and I set a custom DNS (8.8.8.8 and 8.8.4.4) with all other settings left as default/automatic.
Community Manager
