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Mindfulwayss's avatar
Mindfulwayss
2 years ago

LOST everything due to apex cross progression

I recently linked my Ea account to steam, which had my PlayStation account linked to it. I have over 3500 hours on PlayStation and now everything's wiped. I'm okay with my pc account being wiped as i...
cross-progression
EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
2 years ago

@Mindfulwayss,

unfortunately, the process of unlinking your account will make you lose your Apex process. This is explicitly stated in the article regarding unlinking platform accounts here:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

Unlinking risks for Apex players

If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.

Instead of unlinking and relinking a platform account you play Apex on, we recommend starting fresh on a new account.

There's nothing we can do in this situation.

Regarding your question about other contact options, you can reach EA Support on this website:

https://help.ea.com/en/help-home/

Mindfulwayss's avatar
Mindfulwayss
2 years ago

so, all that money I spent is just gone now.? There's ALWAYS an issue with EA somehow. So, there's no way to get my account items back now?????? Will there be a fix in the feature???

I can't just lose all my stuff.

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