Lost everything on apex due to cross progression
Hey @jujubeans622,
It looks like despite your PlayStation account being the highest level, you had unlinked that from its original EA account and linked it to your current EA account instead.
This is why you're not seeing any of that content. Progress cannot be transferred or merged across separate EA accounts.
EA account 1: PSN progress, PSN account
EA account 2: PC progress, Xbox progress, PC account, Xbox account
By linking your PSN to the other account, you've turned the above situation into:
EA account 1: PSN progress
EA account 2: PC progress, Xbox progress, PC account, Xbox account, PSN account
Your PC and Xbox accounts are both extremely low level especially in comparison to your PSN account, which is why it appears you've lost everything. In this situation you would want to re-link your account(s) to the original EA account instead, rather than the one you're currently using. That would get you to this scenario:
EA account 1: PSN progress, PSN account, PC account, Xbox account
EA account 2: PC progress, Xbox progress
If you need any assistance getting the correct accounts (re)linked, please contact support directly as we cannot make any changes here on the forums.
If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can assist further.
