Forum Discussion

7 years ago

Lost loot box from leveling. Possible Bug?

I obtained a loot box from reaching level 23. I went to open it as a new game started, when I returned to the title screen after the game my loot box was gone, and there was no new loot in my invento...

Ebirac

7 years ago

I believe that i received at level 55, don't really remember exactly. The point is, i pressed Y to join a match (i play on Xbox one x) and proceeded to open the box. At the beggining of the animation of the robot, found a match and the game started, and at the end there were no box and no loot whatsoever.

EA_David

Community Admin

7 years ago

@Ebirac Thank you. We've looked into a few of these reports and in each case the content was delivered, but we of course want to ensure everyone gets their content.

Can I check when did this happen? The last pack I see you earning was about 31h hours ago, and I see a pack opening about 23 hours ago. Would this correlate with levelling up to unlock the pack, and when you started the match?

Ebirac
7 years ago
It happened yesterday, and when i realized, i googled to check if it already happened with someone else and i ended here. But 23, hours, Jesus, already that long? I need a break from the game. I don't know the exact hour, but in any case, it was the last box i opened. I believe i gained 3 or 4 levels but none of them gave me any box.
- EA_David
  Community Admin
  7 years ago
  Yep, I can see multiple instances of the 600 token grants since the pack was granted.
  
  It looks like the pack contents weren't too dramatic, a skin for the EVA-8, a card frame for Pathfinder and Shotgun Kill tracker for Mirage.
  - Ebirac
    7 years ago
    Well, since it was a bug and not working as intended, i'll gladly accept an heritage for my Wraith, no big deal.