Main Menu Bug
Greetings
I have had issues accessing the store, load-out, and season pass content in the past week.
It's grey out and is not selectable
what could be a solution?
Hey @thefate787,
As mentioned by @Kstan777, this is something that can happen when you unlink another platform account from your EA account.
This link has a bit more information about the unlinking process, but I've quoted the relevant portions below as well.
When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress will not transfer over.
That means you’ll permanently lose access to all of the following:
- games and game progress
- DLC, expansions, and anything extra you have for your game
- memberships and subscriptions
- in-game purchases.
If you unlink your platform account and link it back to your original EA Account, you may be able to get access to your stuff if you still can access the account.
Do you play Apex?
If you unlink a platform account that you use to play Apex Legends, you may have issues with Battle Pass leveling, item unlocks, and other errors.
Instead of unlinking and relinking a platform account you play Apex on, it may be better to start fresh on a new account.
If you still have access to the original account, you can try re-linking your original accounts to restore that normal functionality.
If you're unable to do so, you can keep an eye on the bug report thread here for more updates once we have additional information to share.
