Forum Discussion

2 years ago

Solved

maybe got hacked and banned

my apex account havent played in along time but when im tryn to login again, someone hacking and changed my email with strange email name can i get my acoount back??? im playing using steam help...

OldTreeCreeper
2 years ago
@nfypstfhcwdi

Unfortunatly the EA staff who work here on AHQ cannot help directly with account-related issues, such as having been hacked or banned.

If you feel you have been hacked, the only thing you can do is follow the steps in this article:

https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

All the available information relating to your ban would have been communicated to the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this EA guide on bans and suspensions :

https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.

It is my understanding that you can appeal a ban a number of times, up to 3.

Hope somthing there helps you.

OldTreeCreeper

Hero+

2 years ago

@nfypstfhcwdi

Unfortunatly the EA staff who work here on AHQ cannot help directly with account-related issues, such as having been hacked or banned.

If you feel you have been hacked, the only thing you can do is follow the steps in this article:

https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

All the available information relating to your ban would have been communicated to the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this EA guide on bans and suspensions :

https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.

It is my understanding that you can appeal a ban a number of times, up to 3.

Hope somthing there helps you.