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FRANKXu's avatar
FRANKXu
Newcomer
1 day ago

Missing 11500 gold coins

I bought 11500 gold coins by steam, but i did not receive them in the game i tried login ea app but failed,i tried almost 1 day,  i am really sad about it.

[CM edit - removed second attachment containing email address for account security]

4 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    18 hours ago

    Hey FRANKXu​,

    It looks like one of your screenshots was removed as it contained some account information - please be careful with what you share on the forums as these are public and everyone can see these attachments.

    If you didn't receive Apex Coins you had purchased on Steam and it's already been 24 hours, please check the steps below. You'll need to reach out to the support team directly so they can check into this with you as we're not able to make changes through the forums. Thanks!

    How to get help with missing packs, coins, or content in Apex Legends? 

  • but i can not submit the proof to the support team in China, the submit bottom is useless, I tried many times,I press it but get no response.

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