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codexrun's avatar
codexrun
10 months ago
Solved

Missing Apex Coins i Bought with Steam Wallet

I have made 3 Separated Cases already regarding this topic each has been marked as resolved without fixing the issue. I have not Received the 1000 Apex Coins i bought on May 27 through steam for almost an entire month can i receive some assistance since the EA live chat feature seems to not work since i seem to wait for like 3-7 hours for a support person or contact through email before giving up for the day.

I also recently chalked it up to a okay maybe it was a glitch i am willing to forgive once surely the 2nd purchase will go through and i will receive my 2nd 1000 apex coins. AGAIN i did not receive my Coins on the second purchase either and this has really pissed me off the fact it has happened twice, its Infuriating i will not stop until i get the apex coins i am owed which is: 2000 Apex Coins Overall I bought on May 27 for 10 Eur Steam Wallet 1000 Apex Coins and then i bought on June 22 another 1000 Apex Coins for 10 Eur Steam Wallet and i have not received them yet.

I have Proof of Purchase and all the relevant info i just want this issue to be resolved and for me to receive the coins i bought or a refund of my steam wallet to my steam account.

I am trying with correct images of proof of purchase that are fully uncut showing web browser addresses and all the relevant info you would need i am also adding in a recent picture of my account in game where it still shows i only have 300 apex coins when i should have 2300 apex coins

Bonus Info: I have tried Verifying Game Files then checked my account no Coins
I have tried launching Apex through the EA Play App No Coins.
I have done a clean Install of Apex NO Coins.
I have done a Restart on my PC NO Coins.

I have tried everything that is possible on my end and nothing has worked.

Please Contact me through Email.

Please Fix this before the current event ends because this is getting ridiculous that i still have not received what i payed for. I would ask for a refund on Steam Support but Steam Support keeps Redirecting me here to EA Support so i am hoping this issue gets resolved by either me getting 2000 Apex coins (THAT I PAYED FOR) or i get a refund of 20 EUR to my Steam Wallet.

  • EA_Mako's avatar
    EA_Mako
    10 months ago

    Hey @codexrun,

    I'm not sure why support would redirect you here, I'm sorry for the runaround.

    We cannot make any changes to accounts via the forums, which would include granting coins, verifying purchases, etc.

    If you (and @JusticeBeav3rs) have not received Apex Coins that were purchased, our support team would need to look into that further.

    They'll need these screenshots of the purchase information but should be able to assist once that's verified. Please try reaching out to support again so they can take a look as this isn't something we're able to help with on the forums.

9 Replies

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  • JusticeBeav3rs's avatar
    JusticeBeav3rs
    10 months ago

    I have also had this issue... more recently.  Made two purchases on June 27th and June 28th... trying to buy 1000 apex coins.. Both purchases went through successfully, no Apex Coins in my account.  EA, please fix your * or I will no longer be playing this game or spending money on your terrible products

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey @codexrun,

    I'm not sure why support would redirect you here, I'm sorry for the runaround.

    We cannot make any changes to accounts via the forums, which would include granting coins, verifying purchases, etc.

    If you (and @JusticeBeav3rs) have not received Apex Coins that were purchased, our support team would need to look into that further.

    They'll need these screenshots of the purchase information but should be able to assist once that's verified. Please try reaching out to support again so they can take a look as this isn't something we're able to help with on the forums.

  • HeavenlyRaze's avatar
    HeavenlyRaze
    10 months ago

    me too...I purchased via steam wallet twice for 1000 apex coins but didnt receive any apex coins in the game

  • nistlo's avatar
    nistlo
    10 months ago

    I've had the same problem the first time I talked to an advisor and he was great, he just put the coins on my account and thought the issue was resolved so yesterday I purchased coins again and didn't recieve them and this time the advisor was completely useless. I told her I already had the issue before and did everything correctly and she told me to contact EA again 24 hours later. Now 24 hours later the option to chat with an advisor isn't even there and it just keeps saying the answer can be found here somewhere. How when the first advisor had to put the coins directly on my account. Now I've wasted 2 hours of my life and lost $10 to this company for some useless idiot to comment under trhis and tell me the exact same steps I've been following. Can I please just talk to a person...............

  • RealSalo's avatar
    RealSalo
    10 months ago

    I have the same issue here I didn't receive my apex coins after I bought it through steam

    I tried everything including : Restarting my game, restarting my pc, Relogging my account
    and still nothing works....

  • RapDreams's avatar
    RapDreams
    9 months ago

    Is this problem have been resolved? I'm currently having the same issue. I already filed a case for this. This game is a mess and a joke tho not gonna lie 🙂

  • pootin182's avatar
    pootin182
    8 months ago

    im having the same problem and they havent answered me either im realizing how * ea support is sometimes

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