Forum Discussion

nrgyuri's avatar
2 years ago
Solved

Missing Apex coins in the game

Hi, I've just contacted the advisor but it hasn't responded yet, I just bought a 600php in my Steam wallet and I purchased the Apex coins in the game but didn't show in my Apex account I just wanted to know what is the issue? I hope to fix this issue.

  • Sometimes it can take 24 hours for the transaction to be fully processed. I recommend trying a basic troubleshooting step first. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here.

10 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Sometimes it can take 24 hours for the transaction to be fully processed. I recommend trying a basic troubleshooting step first. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here.

  • nrgyuri's avatar
    nrgyuri
    2 years ago

    I did the troubleshooting but the apex coins never came It's still nothing It's already 24hrs waiting but i never received the apex coins?

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Can you also launch the game from the EA app to claim your coins? 

  • nrgyuri's avatar
    nrgyuri
    2 years ago

    I already opened my Apex Legends account in the EA app but there are still no Apex coins. I hope your team can fix this.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    If you already have an open case, you can resume to ask for updates.

    1. Sign in to your EA Account.
    2. Go to My Cases.
    3. Select your existing case from the list, then choose Resume Case.

    If your case was already closed, you will need to open a new one if you need more help. 

  • If you already have an open case, you can resume to ask for updates.

    1. Sign in to your EA Account.
    2. Go to My Cases.
    3. Select your existing case from the list, then choose Resume Case.

    If your case was already closed, you will need to open a new one if you need more help.  

    .... DONE THIS BUT NO WAY THEY ARE FIXING THIS I ALSO HAVE THE SAME ISSUE BOUGHT 1000 APEX COINS BUT NEVER SEEN IN GAME. WHEN I CONACTED THEM WITH ALL THE PROOF THEY SAID THEY CANT VALIDATE PROOF OF PURCHASE .... EVEN THEY CANT VALIDATE TRANSACTION ID. AND THE ADVISOR WHOS NAME IS MANDEEP CUT ME OFF MIDDLE CONVERSATION. PLEASE DONT BUY FROM EA THEY WILL SCAM YOU...

  • AlbeBlessedAF's avatar
    AlbeBlessedAF
    2 years ago

    ok great at least im not the only one going through this non-sense. I have purchased $20 worth on July 27-28th and still nothing.

    Bad enough i get cheaters in my ranked games, i get cheated on my money too.