Solved
Missing Apex Coins
I had bought $20 worth of apex coins and I have proof it completed through Microsoft and my account attached to it and yet the email still says waiting on player. This is not okay to be taking money ...
Hey @TheInsane797,
If you haven't received the Apex coins you bought, and are having a hard time getting through to our live support via email, I recommend contacting them again and trying to start a chat instead. If you don't see the option for one, then try going back and selecting a different issue until it pops up:
https://help.ea.com/en/contact-us/
If that doesn't work, you can always try reaching out to our social team via one of the following methods:- Twitter - Select the message icon to get assistance
- Facebook - You can select the 'send message' option on the accounts home page.
They'll need to see proof of purchase. This article shows exactly what they'll need:
https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/#xbox
(I assume you play on Xbox since you mention your Microsoft account, but it has steps for every platform.)
