Forum Discussion

for4lesss's avatar
for4lesss
9 months ago
Solved

Missing Apex Coins

Hi! I have just purchased 1000 Apex Coins on PC (steam) and it does not show up. I have restated my game, my pc and it still nothing. I have launched the game on the EA app as well but the coins a...
  • EA_Pulsar's avatar
    EA_Pulsar
    9 months ago

    I checked the form myself and it seems to be working on my end. I am using the newest Chrome browser. 

    Here are the steps I take to start chat with our team. 

    1. To open a new case on our home page go to https://help.ea.com/en/help-home/ and select the game.
    2. Then click on: See all help topics.
    3. Select Missing content
    4. Then you can select the followingcategory, as explained in the article: I'm looking for something I bought
    5. Click on EMAIL US to select your platform
    6. After the initial case is created, it will show Waiting on player status. When you click on it, you can Resume the case to start a new chat. 

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
9 months ago

If your web browser is updated to the most recent version and you tried on a different one, see if you can resume the case from a new incognito tab. 

  • obesemeese's avatar
    obesemeese
    9 months ago

    Tried this too, this is ridiculous. Nothing works and it should NOT be this hard to contact someone about missing something i spent my money on. 

  • for4lesss's avatar
    for4lesss
    9 months ago

    Hey it has happened again and for some reason I can not contact the EA live chat even though I tried to use 3 different browsers and tried it in incognito as well. I have made 3 different cases and non of them work! It says "Waiting on player" and after I click "resume case" there is no option for me to get into a Live chat (screenshot)

     

    Case #180381387

    Case #180362525

    Case #180361843

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