Forum Discussion

Roxifer1TTV's avatar
Roxifer1TTV
2 years ago

Missing Apex Event Final Fantasy Packs

Hi There, I recently purchased 4350 coins on Apex and just used them on The Final Fantasy Event. I know I clicked Purchase 4-pack Bundle twice but I wanted to wait to open the packs all at once but t...
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @ryanwvvv,

Thank you for the report!

To clarify, you have not lost any packs or items, though we are aware of a situation where the additional packs will automatically be opened if you exit that pack opening interface during the process.

This appears to be what happened here as well. If you notice the counter shows 2/36 collected at the beginning, and 6/36 collected at the end of the clip. 

The other two packs were just opened in the background but you have still received the items, apologies for the confusion here.

You should be able to go through your collection to see what else was picked up from the remaining two packs that weren't opened manually.