Forum Discussion

Rising Newcomer

1 day ago

Solved

Missing Apex Packs

I bought 100 packs and decided to not open them yet just for them to disappear the following day when I went online PS5 - console Ghengis_ghost - game tag mailto:[edit: email address removed] -...

missing content

playstation

EA_QueenBee
1 day ago
Hey Genesis1ghost,

Unfortunately we can't look into missing content here on the forums. Just to check, do you have a lot of extra cosmetics on your account that you didn't before? Is it possible that the system opened them for you automatically?

I'd recommend following the steps in this article to see if that can make them appear, and if not, to reach out to our live support team. They can take a look at this for you.

EA_QueenBee

Community Manager

1 day ago

Hey Genesis1ghost,

Unfortunately we can't look into missing content here on the forums. Just to check, do you have a lot of extra cosmetics on your account that you didn't before? Is it possible that the system opened them for you automatically?

I'd recommend following the steps in this article to see if that can make them appear, and if not, to reach out to our live support team. They can take a look at this for you.