Forum Discussion

4 years ago

Solved

Missing content and support unlinked my account

Hello, Last year on Feb 2021, I contacted support because I couldn't receive the twitch prime skin. They said it's a known issue and to fix it, my EA account need to be unlinked from My playstation ...

EA_Mako
4 years ago
Hey @codgodflame,

I'm afraid we're unable to make any changes to an account on the forums.

If you no longer have access to the email address for an older account, you can reach out to support to verify some additional account information. If they're able to verify enough of that information matches what was registered on the older account they'll be able to help get that information updated for you.

As far as the missing Apex Coins, we would need to verify this proof of purchase information to assist with missing coins.

If you have those screenshots please reach out to support and they'll be able to look into this further with you. If you prefer you can also speak with them over Twitter or Facebook instead.

Nibbereateer

4 years ago

@EA_Mako Well I have also tried that but it just sends me to the page with with support options but never with a advisor. It makes me feel frustrated

EA_Mako

Community Manager

4 years ago

@Nibbereateer
You're not seeing any support options available when resuming your current case from the link above?

I do see you've been able to create cases in the past, so you should be able to resume it to continue replying.

Alternatively you can also speak with them over Twitter or Facebook instead if that's easier than creating a new case through the support site or resuming a current case.

Nibbereateer
4 years ago
@EA_Mako I can resume it but I would just send another email like I already have been. I’ve been sending emails but get the same response.