Missing event rewards

Hello again!

So here, I took the screenshots from my PS4 system. There are 3 pictures attached to this message. As you could see, the first screenshot was taken before the game match. The current location of a rewards track is on 2,500 points. You could also see that all the rewards that were gained before that are marked with tick. It is also says that all of the ticked rewards are unlocked but at a point where I go to check for the rewards in my locker, all of them are missing. The second screenshot is taken after the game match. There, you could see that I already reached the maximum of 5,000 points and also see the rest of rewards that go from 2,500. Even though I proceed with continue, the rewards are never distributed. The third screenshot is also made after that same match, the progress stays the same and nothing changes. This is what i am dealing with.

Please, if you need any additional information or pictures feel free to contact me, I really want to earn those "Chaos Theory" event rewards. And I hope that you could help to fix this issue. 

Thank you!