Missing Heirloom Shards

Please Help Yesterday 3/13/2022 i purchased 20 Apex Packs and in one of the packs i got heirloom shards in the middle of the animation the game froze and crashed like its been happening for the past couple weeks since new season started where it randomly just closes out the game. i opened the game again and went to use the shards and the shards where not there i finished opening the remaining packs and it did not give me the heirloom shards again I'm missing 150 heirloom shards can someone help with this please i contacted ea over the phone and email and they asked for me to post on the forum.

thanks