Forum Discussion

2 years ago

Solved

missing items after merging accounts

i have just merge my apex account and i had an Wraith heirloom on both accounts and when they merge my accounts i did not get any heirloom shards back as i had 2 of the same heirloom and i was also...

cross-progression

EA_Mako
2 years ago
Hey @finfps,

You'll still have access to the heirloom you had previously unlocked, but any duplicate copies are not refunded or converted into a different heirloom, sorry.

Please feel free to take a look through our FAQ below for more info on this situation, thanks!

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

EA_Mako

Community Manager

2 years ago

@toecollecter123 @choloman1997

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

There is not a way to transfer progress from one EA account to another, so if you've lost progress you would need to re-link your platform back to its original EA account to try recovering it.

We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.

Cross Progression in Apex Legends™ (ea.com)

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)

NotShakey

1 year ago

Ok, so after cross progression was announce I was ecstatic because I had been waiting for cross progression since apex released. However, when my Xbox account (My original account) and my Pc account merged, none of my cosmetics, coins, season badges, levels, or even unlocked legends transfered over to merge into one account. And I thought I was a fluke so I tried to login to apex on my xbox and since they "merged" none of my cosmetics on my xbox are there any more. And my Xbox account and my PC account were always linked to that same EA account. What do I do now. Are all of my cosmetics on my xbox aacount gone forever now? And what about the hundreds of dollars I spend on that account?