Forum Discussion

New Novice

27 days ago

Solved

Missing props

I purchased an Apex Legends 10 Strange Fragments bundle via Steam at 11:26 AM on November 25th, but I still haven't received the 10 fragments after logging into the game more than 24 hours ago. I hop...

missing content

EA_Pythia
25 days ago
QvQ_SanJiu,

please contact EA Support, so they can check your account. We can't help with purchase issues here in the forum, as we can't check account information here.

EA_Pythia

Community Manager

27 days ago

Hello QvQ_SanJiu,

do you usually play on Steam or do you play Apex on a different platform normally?

I'd recommend contacting EA Support, so they can check your account and see what might've happened with your purchase. We don't have access to that kind of information here in the forum.

QvQ_SanJiu

New Novice

26 days ago

I only play Apex Legends on Steam.

EA_Pythia
Community Manager
25 days ago
QvQ_SanJiu,

please contact EA Support, so they can check your account. We can't help with purchase issues here in the forum, as we can't check account information here.
- QvQ_SanJiu
  New Novice
  25 days ago
  thanks