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qsxcdffdw23's avatar
1 year ago

Multiple Accounts Banned and Unbanned for No-reason

It is so confusing that my account is banned, unbanned, and banned again for no reason. If there is a hardware ban, I guess I would not be able to play for 3-4 days.

The first ban, I guess, is because of killing robots late at night. In that deathmatch, there were like 10 robots standing still and I got banned for killing them. 2 days after submitting the case the ban was lifted. But last night I got banned again for no reason. BTW I actually opened a new account and played it to 21 level (banned then as well 🙂) so I guess there's no hardware ban. And it's not because of smurfing, because EA email said I was cheating. I wonder what is going on.

6 Replies

  • Can you confirm if there is any hardware ban based on my description?

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Unfortunately, I will not be able to see or share any details of your account sanction here on the public forums. 

  • OK, this account has just been released second time. But my another account, banned on the same day(today 2 pm), is said to be confirmed cheating. Funny anti-cheat. 🙂 I think I could start a new clean account stream to test your anti-cheat. Sure, you could say ToS is confident with their eyes or algorithm, but the fact is, I did NOT and you made mistakes TWICE.

  • qsxcdffdw23's avatar
    qsxcdffdw23
    1 year ago

    And for the same case, 175434547, you sent me 2 emails. One said I did not cheat and told me to change my password. And 10 mins later, another email told me I was cheating, under the same case ID. Now the account is still banned. Can you give me a reason why the same case can be judged twice at the same time with different result?

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Please note that I cannot access your account history to verify what happened. However, if you submit a new case to our Terms of Service team, they will conduct an independent investigation and provide you with a response based on their review.

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