Multiple Accounts Banned and Unbanned for No-reason

Hey @qsxcdffdw23  

We do not have access to the details of why you were banned, but we have a dedicated team that handles such disputes. 

 
Here are the steps you need to follow to reach them using the webform: 

Get information about your EA Account lock, ban, or suspension 

Can you confirm if there is any hardware ban based on my description?

Unfortunately, I will not be able to see or share any details of your account sanction here on the public forums. 

OK, this account has just been released second time. But my another account, banned on the same day(today 2 pm), is said to be confirmed cheating. Funny anti-cheat. 🙂 I think I could start a new clean account stream to test your anti-cheat. Sure, you could say ToS is confident with their eyes or algorithm, but the fact is, I did NOT and you made mistakes TWICE.

And for the same case, 175434547, you sent me 2 emails. One said I did not cheat and told me to change my password. And 10 mins later, another email told me I was cheating, under the same case ID. Now the account is still banned. Can you give me a reason why the same case can be judged twice at the same time with different result?

Please note that I cannot access your account history to verify what happened. However, if you submit a new case to our Terms of Service team, they will conduct an independent investigation and provide you with a response based on their review.