Forum Discussion

1 year ago

Multiple Accounts Banned and Unbanned for No-reason

It is so confusing that my account is banned, unbanned, and banned again for no reason. If there is a hardware ban, I guess I would not be able to play for 3-4 days. The first ban, I guess, is becau...

EA_Pulsar

Community Manager

1 year ago

Unfortunately, I will not be able to see or share any details of your account sanction here on the public forums.

qsxcdffdw23
1 year ago
OK, this account has just been released second time. But my another account, banned on the same day(today 2 pm), is said to be confirmed cheating. Funny anti-cheat. 🙂 I think I could start a new clean account stream to test your anti-cheat. Sure, you could say ToS is confident with their eyes or algorithm, but the fact is, I did NOT and you made mistakes TWICE.
- qsxcdffdw23
  1 year ago
  And for the same case, 175434547, you sent me 2 emails. One said I did not cheat and told me to change my password. And 10 mins later, another email told me I was cheating, under the same case ID. Now the account is still banned. Can you give me a reason why the same case can be judged twice at the same time with different result?