I created my Apex Legends account in 2019 and have been playing since then, with some purchase records. However, my account was converted to an EA account in 2024. After not playing for three years, I logged back in and found that all my game data was lost.
Hey Midnight9746
Here’s the clear, natural English translation you can send directly to EA Support:
I created my Origin account on March 31, 2018, and started playing Apex Legends in 2019. In 2021, I changed my linked email to a Microsoft email. However, my EA account profile shows the creation year as 2024, which is incorrect. I still have all the original emails documenting my account creation and email change.
gaojibu, PoptartOwner, Filibeano888 Are you playing on the same EA Account, and if on a platform account, (such as Steam), is that platform account still linked to the same EA Account?
I'm asking because your Apex progress and data is stored on the EA Account level, not on Steam, Xbox, etc.
Hi back in september of last year 2025, I linked my steam account to my EA account to play the battlefield 6 beta when it came out. After doing that however, whenever I opened Apex Legends on steam it opened with a brand new account, the 1500+ hours I had played on my steam account was gone... All of the legends, skins, mythic item I had unlocked were all lost! How do I get all that progress I had made back??
I had characters and skins and weapon skins and calling cards on my xbox and I re-downloaded apex and now i dont have any of my stuff I havent played in awhile and I got on the game and I didn't have anyone or even a level like I lost everything and I use the same email I always use for my xbox my gamertag is poptartowner
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