Forum Discussion

RuhanXD's avatar
RuhanXD
2 years ago

My Account Has Been Reseted to Level 1

Hello there, I have been playing Apex from the last 2 years. Suddenly I stopped playing Apex for a few months and then came back in April and found my id got reset. I have lost my everything, Help me...
Qkuie's avatar
Qkuie
2 years ago

When I got on my apex legends today, all my stuff like skins and coins were all gone, and my level was reset back to 1. Even things like the legends that I had are locked. The only stuff that I have are 2 skins from like a starter pack that I got when I first started the game and everything else is gone. I haven't played since April this year and I just got back on today. 

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Qkuie,

I'm just checking if you still experiencing this issue. If yes, please let me know. 

  • Qkuie's avatar
    Qkuie
    2 years ago

    Yes, im still experiencing this issue.

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      2 years ago
      @Qkuie Can you please confirm the platform you play on and if you had any other platforms unlinked from your account since then?
      • Qkuie's avatar
        Qkuie
        2 years ago

        The platform I play on is Pc on Steam and no I didn't have any other platforms unlinked from my account.

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