Forum Discussion

4 years ago

My account is blocked by mistake

My account is wrongly blocked. I can't establish a case and contact customer service.I hope the EA team can help me unseal my account. I have been playing the game normally and recharge in the game. ...

EA_Barry

Community Manager

4 years ago

@ZNM7777

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

ZNM7777

4 years ago

I hope you have someone to contact me. Now I'm struggling.

Anonymous
4 years ago
@ZNM7777 Try to contact them through live chat or something, usually EA sends a email to your email (gmail, hotmail, etc) about the ban, therefore please check your email for the message, it should, if you didn't find, use this in search option to find it: "EA User Agreement Correspondence"
- ZNM7777
  4 years ago
  They didn't reply to me. I felt that my emails and cases were blocked.