Forum Discussion

LeKSoModeON's avatar
LeKSoModeON
2 years ago

My account is hacked

My account is falsy banned and not a single person answers me.My account is hacked and hacker change everything so I can't change anything or do anything to my account.I want to play from an other ac...
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @LeKSoModeON 

I'm sorry to hear that you were banned. This isn't something that can be resolved on forums, as we don't have access to the details of your ban. 

Our dedicated team is here to help resolve any disputes. 

  

Here are the steps you need to follow to reach them using the web form:  

Get information about your EA Account lock, ban, or suspension  

 

Please note that if your claim has been denied by the Terms of Service team, we are unable to lift the ban on your account or make any changes to it.  

  • LeKSoModeON's avatar
    LeKSoModeON
    2 years ago

    I did what you suggested but my case is declined. What am ı going to do can't use my account beacause someone hacked my account casualy?

    I did nothing wrong and you guys arent helping I tried everything .My only expectation down to unlink my account to xbox and delete the account but you can't do that either.

    I am very upset and angry my hundreds of hours and money just gone why? beacuse someone hacked my account and moved on. İt is your foult that I get banned but you guys arent helping

    very professional.

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