My account was banned,but they careless of user.

Hello and thanks for reaching out, unfortunately we can't help you with account related issues here on Answers.
Please read more here:
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

You should also contact the support here:
https://help.ea.com/en/contact-us

Please keep in mind that using a software to gain advantage is cheating.
Exploiting the game in anyway (use a glitch, gain access to areas you not suppose to reach and more) is a way of cheating.
And sometimes using 3rd party softwares could be seen as cheating even if they claim that they are "following the T&C".
Also toxic behavior may get you banned, and this might stack up. If this is the reason or your permanent ban then maybe you've been banned or warned before for toxicity?
With this said, i hope your issue is resolved soon and that you have a nice day!

No, i don't cheat at all. how you tell like me?
(use a glitch, gain access to areas you not suppose to reach and more(use a glitch, gain access to areas you not suppose to reach and more)
Really?

yes, i've warned for toxicity. but i don't get well really.
i never think that it's will be permanent. 
please give me promise (when my account will unlock) it's 1 year?  ☹️ 
okay , i can wait.

Yes, you careless again.

Stop it Mr.
you guy make me angry so much.
and never care about the problem.

HAYYYYYY!!!!!!!!!!!!!!!!!!!!!!!!!!

Hey @ThetThant,

We cannot address any account actions or bans on the forums, sorry.

As @EzyHawk mentioned, you will need to appeal this with our Terms of Service team, as they're the only ones able to investigate account actions.

If you haven't already done so, you can create an appeal with the steps here:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 
 

Yes i report so many time,but they reply already like that.
i want to know of detail my account Re:ban Date and time.
what should i do next?

thank for here me.
Can u upload report ticket for me, if your gardener?

Hey @ThetThant,

If they've completed a number of reviews and declined to remove the ban, that is not something we'll be able to change on the forums either.

In this case that decision would be final.

You should have details about the ban duration in an email when the action is initially applied. If you have any other questions about the current status of the account you can reach out to support so they can try and provide what information about the current action, but please note they would not be able to make any changes to this either.