Hello and thanks for reaching out, unfortunately we can't help you with account related issues here on Answers.
Please read more here:
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
You should also contact the support here:
https://help.ea.com/en/contact-us
Please keep in mind that using a software to gain advantage is cheating.
Exploiting the game in anyway (use a glitch, gain access to areas you not suppose to reach and more) is a way of cheating.
And sometimes using 3rd party softwares could be seen as cheating even if they claim that they are "following the T&C".
Also toxic behavior may get you banned, and this might stack up. If this is the reason or your permanent ban then maybe you've been banned or warned before for toxicity?
With this said, i hope your issue is resolved soon and that you have a nice day!
No, i don't cheat at all. how you tell like me?
(use a glitch, gain access to areas you not suppose to reach and more(use a glitch, gain access to areas you not suppose to reach and more)
Really?
yes, i've warned for toxicity. but i don't get well really.
i never think that it's will be permanent.
please give me promise (when my account will unlock) it's 1 year? ☹️
okay , i can wait.
Yes, you careless again.
Stop it Mr.
you guy make me angry so much.
and never care about the problem.
Community Manager
