Forum Discussion

zizorro5's avatar
zizorro5
Seasoned Newcomer
2 days ago

My Account Was Banned/Disabled

It dates in my Ea account on the website that I don’t have a penalty or ban but when I open my games it says my account got disabled 

[Superuser edit: updated thread title for clarification]

8 Replies

  • i’m having this exact same problem. Started this morning when I got on let me play matches then I lagged out of Apex and when I reset my PC and loaded back in it said my account has been disabled and I got a banned message but if I go and check where it says penalties or band it says you have no penalties. lmk if u find a fix or get help

  • Hi EA team,

    I was banned from Apex Legends during a laggy session on Steam, and I’m trying to figure out what happened. When I first checked my EA account, it showed a ban — but after submitting a case, the ban disappeared from my Penalty History.

    Now it says I have no violations, but the game still won’t let me log in — I get a ban message every time I try to launch Apex.

    I’ve never used cheats, but I did have Discord overlay, AMD Radeon overlay, SteelSeries Moments, and a VPN running at the time. Could this have triggered a false ban?

    I also submitted an appeal but didn’t get a confirmation email, and now I can’t submit a new one until the current one is closed.

    EA ID: onblnkdaf0tz

    Platform: Steam

    Any help would be appreciated — I just want to get back to playing

    [Superuser edit: merged threads]

  • Midnight9746's avatar
    Midnight9746
    Hero+
    2 days ago

    zizorro5​ & onblnkdaf0tz​ Unfortunately, banned accounts cannot be handled on the forums as that can only be handled by the EA TOS Team.

    EA Help | Get information about EA Account locks, bans, and suspensions

    If its been a while since you had last played or had used EA's services, your EA Account may had been temporarily disabled. You would need to contact EA Support in order to reactive your EA Account, (note: reactivating your EA Account will not remove any active bans or suspensions).

    EA Help | How to get back into your EA Account

  • onblnkdaf0tz's avatar
    onblnkdaf0tz
    2 days ago

    The banned account isn’t my main problem, I can’t create a ticket because it doesn’t show that there is a ban on my account it only shows a ban if I’m loading in Apex

  • Aphasia-zlgx's avatar
    Aphasia-zlgx
    Seasoned Newcomer
    2 days ago

    I was also banned for this reason, and the reason given to me that I was unfair compete was completely unsolvable😭

  • onblnkdaf0tz's avatar
    onblnkdaf0tz
    2 days ago

    let me know if anyone has a way to get in contact with the live support. i cant seem to find it anywhere.

  • zizorro5's avatar
    zizorro5
    Seasoned Newcomer
    2 days ago

    Same I can’t do that too the new design of the Ea help website is so annoying