Forum Discussion

2 years ago

Solved

My Account was Hacked and Banned Without Warning

Recently I suffered a Data breach on my account. someone was able to get into my account and changed my password, E-mail and Phone number attached to my account, leaving me with no access. As su...

EA_Mako
2 years ago
Hey @wildfiregaming,

Sorry to hear someone else had gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.

For banned accounts you'll need to submit an appeal here to have our Terms of Service team review the ban.

After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

You can create a new case here and select Game Support > The EA app > I need help with my hacked account so the support team can assist with the actual account recovery.

I see you've mentioned submitting one appeal and already hearing back there, but you're welcome to submit another to have this reviewed again.

EA_Mako

Community Manager

2 years ago

Hey @wildfiregaming,

Sorry to hear someone else had gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.

For banned accounts you'll need to submit an appeal here to have our Terms of Service team review the ban.

After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

You can create a new case here and select Game Support > The EA app > I need help with my hacked account so the support team can assist with the actual account recovery.

I see you've mentioned submitting one appeal and already hearing back there, but you're welcome to submit another to have this reviewed again.

kaoticseven
2 years ago
The link offered with like yal solutions aren't working and the options I'm told to look for aren't even there. How on Earth can I get in contact with someone who can actually help me with this? Because right now I'm just getting the run around. I Can prove my account history. And whoever it is that stole my account seems to be in Thailand.