My apex account got banned for no reason
Hi, I'm having trouble getting into the game and it tells me my game account has been banned. But I don't have any record in my EA's Ban history. I also created a Case and got an email that my accou...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @BlackPink-IYA,
There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:
@EA_Help wrote:
You may have bans or suspensions that don't show on this page.
Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address 'noreply@ea.com' or 'ea@e.ea.com'.
Sorry to hear about the support site looping. I'm not sure what's happening with the reroute to the main page but, the support team wouldn't be able to assist you with a ban investigation. Our Terms of Service team look into ban cases, and of you think the ban, lock, or suspension on your EA Account mistakenly, you can appeal the decision with them by filling out the webform. This guide will share more about that:
- EA_Lanna
Hi，
thank you for telling me these. I've already appealing once, which get "We checked the account you used to create this case but didn’t find any restrictions on it.". But it still shows “banned” when I loggin to the game, Could you please tell me what should I do right now.
Thank you
Best regards
- EA_Lanna
Hi @BlackPink-IYA,
I'll do my best! Let's see, the EA account you reached out to Terms of Service was checked and there were no active bans found...
Can you share how you load up Apex? Do you play it in Steam or through a console for example?
- EA_Lanna
Hi @EA_Lanna ,
Thank you, I load up apex by PC, and I tried both steam and EA. Both of them shows my account get banned.
Thank you
Best regards
- EA_Lanna
Hi @BlackPink-IYA,
Ok, interesting. So you can open it up in the EA App? While you're still logged into the account you loaded up Apex from on the EA App, could you double-check the email address registered there matches the email you provided to Terms of Service for the ban appeal?
- Go to your EA Account and Billing Settings.
- Click on the About Me tab.
- Check the Email Address from this page.
- EA_Lanna
Community Highlights
- EA_Blueberry7 years ago
