Forum Discussion

BlackPink-IYA's avatar
BlackPink-IYA
2 years ago

My apex account got banned for no reason

Hi, I'm having trouble getting into the game and it tells me my game account has been banned. But I don't have any record in my EA's Ban history. I also created a Case and got an email that my accou...
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @BlackPink-IYA,

I'll do my best! Let's see, the EA account you reached out to Terms of Service was checked and there were no active bans found...

Can you share how you load up Apex? Do you play it in Steam or through a console for example? 

- EA_Lanna

BlackPink-IYA's avatar
BlackPink-IYA
2 years ago

Hi @EA_Lanna , 

Thank you, I load up apex by PC, and I tried both steam and EA. Both of them shows my account get banned.

Thank you

Best regards

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @BlackPink-IYA, 

    Ok, interesting. So you can open it up in the EA App? While you're still logged into the account you loaded up Apex from on the EA App, could you double-check the email address registered there matches the email you provided to Terms of Service for the ban appeal? 

    1. Go to your EA Account and Billing Settings.
    2. Click on the About Me tab. 
    3. Check the Email Address from this page.

    - EA_Lanna

    • BlackPink-IYA's avatar
      BlackPink-IYA
      2 years ago

      Hi @EA_Lanna, 

      I can open it in the EA app, and it is the same email Address.

      I checked my EA data which download from EA website, it shows everytime I open the game , the login is success. but then I will be kicked out from game. 

      Thank you

      Best regards

  • Noramillim's avatar
    Noramillim
    2 years ago

    I had this same issue last week where i was told I had no restrictions. Live ea chat stated this a known issue and itll be fixed. Can still play on console using same account.

    I appealed the ban again 2 weeks later and am now accused of cheating with no email or details of what cheating. I killed some afk bots in a  lobby once in season 20 is all I can think of. 

    Last night i was able to login for an hour (miraculously) by spamming the continue button. I closed my game multiple times to test and it somehow still worked.

    tested again today and i am banned again.

    If u submit another appeal to TOS they might just give you the ban hammer.

    I checked my EA data and status at top says BANNED_ACCOUNT_TAKEOVER after I appealed the second time

    TOS responses feel automated, every forum I read is the exact same email including my own. If you end up appealing and getting banned I can share my email.

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