My apex account got banned for no reason
Hi, I'm having trouble getting into the game and it tells me my game account has been banned. But I don't have any record in my EA's Ban history. I also created a Case and got an email that my accou...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @BlackPink-IYA,
I'll do my best! Let's see, the EA account you reached out to Terms of Service was checked and there were no active bans found...
Can you share how you load up Apex? Do you play it in Steam or through a console for example?
- EA_Lanna
Hi @EA_Lanna ,
Thank you, I load up apex by PC, and I tried both steam and EA. Both of them shows my account get banned.
Thank you
Best regards
- EA_Lanna
Hi @BlackPink-IYA,
Ok, interesting. So you can open it up in the EA App? While you're still logged into the account you loaded up Apex from on the EA App, could you double-check the email address registered there matches the email you provided to Terms of Service for the ban appeal?
- Go to your EA Account and Billing Settings.
- Click on the About Me tab.
- Check the Email Address from this page.
- EA_Lanna
Hi @EA_Lanna,
I can open it in the EA app, and it is the same email Address.
I checked my EA data which download from EA website, it shows everytime I open the game , the login is success. but then I will be kicked out from game.
Thank you
Best regards
I had this same issue last week where i was told I had no restrictions. Live ea chat stated this a known issue and itll be fixed. Can still play on console using same account.
I appealed the ban again 2 weeks later and am now accused of cheating with no email or details of what cheating. I killed some afk bots in a lobby once in season 20 is all I can think of.
Last night i was able to login for an hour (miraculously) by spamming the continue button. I closed my game multiple times to test and it somehow still worked.
tested again today and i am banned again.
If u submit another appeal to TOS they might just give you the ban hammer.
I checked my EA data and status at top says BANNED_ACCOUNT_TAKEOVER after I appealed the second time
TOS responses feel automated, every forum I read is the exact same email including my own. If you end up appealing and getting banned I can share my email.
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