Forum Discussion

1 year ago

My apex account got banned for no reason

Hi, I'm having trouble getting into the game and it tells me my game account has been banned. But I don't have any record in my EA's Ban history. I also created a Case and got an email that my accou...

EA_Lanna

Community Manager

1 year ago

Hi @BlackPink-IYA,

Ok, interesting. So you can open it up in the EA App? While you're still logged into the account you loaded up Apex from on the EA App, could you double-check the email address registered there matches the email you provided to Terms of Service for the ban appeal?

Go to your EA Account and Billing Settings.
Click on the About Me tab.
Check the Email Address from this page.

- EA_Lanna

BlackPink-IYA

1 year ago

Hi @EA_Lanna,

I can open it in the EA app, and it is the same email Address.

I checked my EA data which download from EA website, it shows everytime I open the game , the login is success. but then I will be kicked out from game.

Thank you

Best regards