Community ManagerzK4airll
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So first I have to appeal the ban, and then I have to talk to EA customer service about the ban, right?
zK4airll What EA_Mako is meaning, is that the EA Account you're currently logged into to post on this thread is not the same EA Account that you had played on previously.
You would need to log into the original EA Account and re-link your Steam Account to it to try to recover access to the missing content.
Note: Your Apex Legends progress is tied to your EA Account, (not your Steam Account).
If your Steam Account is linked to the correct EA Account, it may be that you had been banned prior to Cross Progression, (seeing as your Steam achievements were from May, 2021).
If you were banned prior to Cross Progression, (which started to roll out on October 31st, 2023), the banned account's progress would of been excluded from Cross-Progression.
I think I can understand what you mean.So can I tell that my Apex ban may be related to the theft of Steam, since I clearly remember playing Apex Legends after October 31, 2023, and there is no change in account level and progress, can I use this as evidence for my ban appeal? I have filed an appeal against EA.help regarding the individual's original EA account ban and my case has not yet been updated.Thank you for your reply and help, much appreciated😔
So can I tell that my Apex ban may be related to the theft of Steam, since I clearly remember playing Apex Legends after October 31, 2023
Even though Cross Progression came out on October 31st, 2023, it was rolled out in waves, (hitting some accounts in early 2024).
there is no change in account level and progress, can I use this as evidence for my ban appeal?
Unfortunately, I cannot advise what to say, (or not to say), to the EA TOS Team regarding any ban.
I have filed an appeal against EA.help regarding the individual's original EA account ban and my case has not yet been updated.
From what you had wrote in the title, you had said that the ban was already lifted, (and if the ban is applied to someone else's account, they would have to be the one to appeal to the EA TOS Team).
