Forum Discussion

v7igtnz1scny's avatar
v7igtnz1scny
3 years ago
Solved

My Apex Account Progression is Totally Resets to Level 1

1 pt Hi, i logged in my account today and found out that my game progression has been totally reset to Level 1, All my skins that i have been purchased has gone with the reset. I have ove...
  • EA_Mako's avatar
    EA_Mako
    3 years ago

    Hey @v7igtnz1scny,

    It looks like the EA account you're posting from was just recently created, so if you've played at all in the past that seems to have been on a different account.

    Your progress is saved on the EA account, so re-linking a Steam account from another EA account to this one would not transfer that progress.

    The only way to restore that previous progress would be to re-link your Steam account to the original EA account. This would be why support was providing that message regarding the effects of unlinking an account.

    We are unable to assist with any account changes on the forums, so if you're unable to proceed with the steps in the link above you'd need to contact support again so they can try to help get that re-linked to the correct account.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @v7igtnz1scny,

That is not the case for the account you're posting with, I'm afraid.

If you're not using a different email it's possible your original account had its email updated or changed, and that same email was used for the current account.

You'll need to continue working with support in this case to try and locate and update the original account to recover that progress.

v7igtnz1scny's avatar
v7igtnz1scny
3 years ago

Because my account i have battlefied game as well, but when i login today it is all gone with my apex account.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi @v7igtnz1scny,

    Yes, it's possible your original account had its email updated or changed, and that same email was used for the current account.

    You will need to speak with support about this as we cannot make any changes on the forums.
    • v7igtnz1scny's avatar
      v7igtnz1scny
      3 years ago

      May you confirm that my account progress is still intact?

    • v7igtnz1scny's avatar
      v7igtnz1scny
      3 years ago

      Hi, the issue has not yet solved. do you have a propper customer support channel that i go to?

      • i-Norm's avatar
        i-Norm
        Seasoned Adventurer
        3 years ago

        This happened to me too. I discovered that I was playing on a different email. When I unlinked the new one and linked back in with the other email I got all my content back. Contact support and ask them to check which email you origianlly used

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