Forum Discussion

Coolixqt's avatar
8 months ago

My apex account was reset to lvl 1?

Hello, I've opened up apex today and to my surprise im level 1, all my stats are gone, my skins, my heroes. Last time I played apex was back in april 1. I've seen forums of other people having the same issue but they already solved their issue, can I get some help with mine?

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey @Coolixqt,

    It looks like your account was affected by an issue back in April that resulted in this, but we should be able to get things fixed up.

    I've sent you a DM here on AHQ, please check that up in the top-right and get back to me there when you have a chance. Thanks!